Last Updated: 4 September 2026
At One Motors, a division of One Goal Group (Pty) Ltd, we are committed to supplying quality motor vehicle parts, accessories and lubricants and providing our customers with reliable service.
This Return and Refund Policy explains the circumstances under which products purchased through www.onemotors.co.za may be returned, exchanged or refunded.
1. Returns
Customers may request a return where:
- The incorrect product was supplied by One Motors.
- The product received is materially different from the product description or specifications advertised.
- The product was damaged before or during delivery.
- The product is defective or does not function as reasonably expected.
- The product is otherwise eligible for return under applicable South African consumer protection legislation.
All returns are subject to inspection and verification by One Motors.
2. Incorrect Products
If you receive an incorrect product, please contact us as soon as possible after delivery.
Where the incorrect product was supplied due to an error by One Motors, we will arrange for the product to be returned and, where applicable, provide the correct product or process a refund.
3. Damaged Products
Customers should inspect their order upon delivery.
If a product arrives damaged, please notify One Motors as soon as reasonably possible and provide photographs of the damaged product and packaging where requested.
We will assess the claim and, where the damage is attributable to delivery or handling before receipt by the customer, arrange an appropriate remedy.
4. Defective Products
One Motors complies with applicable provisions of the Consumer Protection Act, 68 of 2008 (CPA).
Where a product is defective, unsafe, of unacceptable quality, or unsuitable for its intended purpose in circumstances covered by the CPA, the customer may have the right to return the product and request a repair, replacement or refund, subject to the applicable legal requirements.
The CPA provides an implied warranty of quality for qualifying goods for six months after delivery.
Products that have been damaged as a result of misuse, negligence, incorrect installation, unauthorised modification, abnormal use or normal wear and tear may not qualify as defective goods.
5. Incorrect Fitment / Vehicle Parts
Motor vehicle parts are often vehicle-specific. Customers are responsible for ensuring that the product selected is suitable for their vehicle.
Where possible, customers should provide the following information before purchasing:
- Vehicle make and model
- Model year
- Engine size and/or engine code
- VIN/chassis number where required
- Existing part number or OEM number
One Motors may assist with fitment verification; however, compatibility should be confirmed before installation.
Important: A motor vehicle part that has been installed, modified, dismantled or otherwise used may not qualify for a change-of-mind return. This does not affect any rights the customer may have under the CPA in respect of defective or unsuitable goods.
6. Change-of-Mind Returns
Where permitted by law, an unused product may be considered for return provided that:
- The product has not been installed or used.
- The product is in its original condition.
- Original packaging, labels and accessories are included.
- The product has not been modified or damaged by the customer.
- The product is suitable for resale.
Certain products may be excluded from change-of-mind returns due to their nature, condition, packaging, hygiene requirements, special-order status or other applicable circumstances.
A reasonable handling, collection or delivery charge may apply where permitted by law.
7. Special-Order Products
Products specifically ordered, sourced or imported for a customer may be subject to different return conditions.
Where a product has been specially sourced at the customer’s request, the customer may be responsible for costs incurred by One Motors, subject to applicable consumer protection legislation.
8. Lubricants and Fluids
Lubricants and other automotive fluids should be returned only where they are unused, unopened and in their original packaging, unless the product is defective or otherwise covered by applicable consumer protection legislation.
Products that have been opened, contaminated, mixed or used may not qualify for a change-of-mind return.
9. How to Request a Return
To request a return, please contact One Motors through the contact details provided on our website.
Please provide:
- Order number
- Customer name and contact details
- Product name and/or part number
- Reason for the return
- Photographs where applicable
- Proof of purchase
Do not send products back without first receiving return instructions from One Motors.
10. Inspection of Returned Products
All returned products may be inspected before a refund, replacement or exchange is approved.
The inspection is intended to determine the condition of the product and, where applicable, whether the reported defect or issue is covered by this policy or applicable consumer protection legislation.
11. Refunds
Where a refund is approved, the refund will generally be processed using the original payment method, where reasonably possible.
The time required for the funds to reflect in the customer’s account may depend on the payment provider or financial institution.
Where a refund is required by applicable law, One Motors will process the refund in accordance with the applicable legal requirements.
12. Exchanges and Replacements
Where appropriate, One Motors may offer a replacement product or exchange in accordance with the customer’s rights and the circumstances of the return.
If the replacement product is unavailable, another appropriate remedy may be offered, including a refund where applicable.
13. Return Delivery Costs
Where the return is due to an error by One Motors, a defective product, or another circumstance where applicable law places the return costs on the supplier, One Motors will arrange or cover the applicable return costs.
For voluntary change-of-mind returns where the law permits the return but places the cost on the customer, the customer may be responsible for the applicable return or collection costs.
14. Exclusions
Nothing in this policy is intended to remove, restrict or limit any rights a consumer has under the Consumer Protection Act, 68 of 2008, or any other applicable South African legislation.
One Motors will not refuse a lawful return or refund solely because this policy contains a general exclusion.
15. Contact Us
For return and refund enquiries, please contact One Motors through the contact details available on:
One Motors
A division of One Goal Group (Pty) Ltd
Registration No.: 2022/647310/07
One Goal, Endless Possibilities.
